From: field empty on new tickets
Ever since the 1.6 update, the From: field is blank on all e-mail notifications. When I check the e-mail templates, I see the{{TICKET_SUBMITTER}} variable listed in the From: field, but it does not...
View ArticleMS Word "Template"
I wasn't quite sure where to place this so if this is wrong, please move it to the correct place...I was asked a rather odd question the other day. Our receptionist asked if it was possible to type up...
View Articlenotifications
Is there a way to just notify that there is a ticket out there, instead having all of the info on the ticket to be emailed to techs. B/c there are times users might send confidential info on the...
View ArticleFrom: field empty on new tickets
Ever since the 1.6 update, the From: field is blank on all e-mail notifications. When I check the e-mail templates, I see the{{TICKET_SUBMITTER}} variable listed in the From: field, but it does not...
View ArticleMS Word "Template"
I wasn't quite sure where to place this so if this is wrong, please move it to the correct place...I was asked a rather odd question the other day. Our receptionist asked if it was possible to type up...
View Articlenotifications
Is there a way to just notify that there is a ticket out there, instead having all of the info on the ticket to be emailed to techs. B/c there are times users might send confidential info on the...
View Article
